Contact Call Ctr Representative 023579 Class starts July 25 2016 (94 applicants needed) - in Fargo, North Dakota For Sale

As a Customer Service Representative you will answer inbound calls from Bank of the West customers in a high volume call center environment. You will respond to customer inquiries about their bank accounts, researching and resolving problems and errors in a timely manner. You will actively expand existing customer relationships by cross selling products and services or referring customers to appropriate sales staff. Additional tasks of the Customer Service Representative position include: Responding to calls in an inbound call center with high call volume and a focus on customer service and quality Building and maintaining strong business relationships with existing customers through established service and banking sales standards Developing, maintaining and demonstrating a basic knowledge of current Bank of the West products and services; maintaining confidentiality when handling customer requests and transactions Identifying opportunities for upselling additional banking products by understanding customers accounts and connecting the customer with the opportunity and closing the sale *Perks of working for Bank of the West* Healthcare benefits are available to all employees, even part-time! Eligible for monthly bonuses. Work from home options possible with manager approval Full and Part-Time opportunities available If Hired, there will be 4 weeks of mandatory training. Training sessions Hours: M-F 8:30-5pm. Please note: Relocation is not paid by Bank of the West. Bank of the West is an Equal Opportunity / Affirmative Action employer Minority / Female / Disabled / Veteran. Customer Service
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