Contact Call Center Customer Service Representative I - (Fargo) in Fargo, North Dakota For Sale

What sets Bank of the West apart from other banks is our team members-they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values-straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity - an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines - Retail Banking, Commercial Banking, National Finance, and Wealth Management. Position Summary Responsible for accurately answering incoming telephone calls from prospective and existing customers regarding a variety of banking related questions that range from basic to complex in nature. May work on additional project responsibilities including mentoring, system testing and escalations as needed. Position Accountabilities Effectively processes customer requests and transactions in accordance with bank policies and procedures including utilizing the Language Line process to serve non-English speaking customers Provide information on bank products as requested by the customer Recommend alternative banking products and/or make referrals to other departments Complete maintenance as requested including address changes, check orders, stop payments, account closings and ATM/Debit card captures Resolves escalated inquiries or directs to the appropriate area May perform system testing May answer customer telephone banking inquiries via email Performs other duties as assigned. Education Required Education or Equivalent Experience High school diploma or GED Required Experience 3-6 months of prior customer service experience in a call center environment. Banking or other financial institution experience preferred Administrative/Technical Skills Understands and adheres to all training and bank policy, laws and regulations applicable to role Effectively use all applicable systems, technology and software to perform job functions Ability to communicate effectively, courteously and provide the customer with accurate information Level Supervised none The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran. Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
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