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Manager On Duty (MOD) in Fargo, North Dakota For Sale

Type: Misc, For Sale - Private.

Shifts:Afternoon/Evenings during the week, and Saturdays/Sundays at all times of the day.
Position Summary:
Under the supervision and guidance of the Member Services Coordinator, this position is responsible for enforcing the YMCA rules, policies and safety procedures for members, guests and employees. The Manager on Duty also works as a Member Services Team Member and is responsible for providing excellent customer service while answering telephone calls, scanning member cards, assisting members and guests with questions and referring members and guests to appropriate management staff as needed.
Supervision of:
None. However, for any of the YMCA departments - in the absence of the department supervisor, this position has the authority to provide employee coaching, or suspend an employee for serious infractions to be investigated and handled by the department supervisor upon their return. This position will e-mail the appropriate supervisor of the situation and assist with answering any questions as needed.
High School Diploma or GED
At least 18 years old
6 months customer service experience
Within 1 week of hire: CPR/AED Certification for Adult, Child, and Infant
Within 1 week of hire: First Aid Certification
Within 1 month of hire: Member Services Team Member certification
Position Specific Competencies:
Is a visible presence at the facility observing and taking action regarding inappropriate activity within the building, in the parking lots and "green spaces" belonging to the Y; talking to and building relationships with members, guests, and co-workers
Welcomes members, guests and co-workers and provides excellent customer service by responding to questions and concerns
Acknowledges members needs and provides effective and efficient solutions
Provides security for the YMCA, ensuring the safety of members, guests, and co-workers while at the YMCA. To include, but not limited to: Clearing activity areas to avoid possible injury Securing all doors (offices, emergency exits, main doors, fire alarms, etc.) Responding to situations with the possibility of removing members or non-members who act , threaten or present a danger to others Responding to all incidents within the Y and completing Incident Reports
Acts as the "Department Supervisor" for all departments in the absence of the Department Supervisor. This includes coaching staff, or in extreme situations, suspending them from further duties until the Department Supervisor is notified to handle the situation further
Assures that employees are following all YMCA policies and safety procedures
Understands all emergency procedures, acts responsibly during emergency situations, and completes appropriate incident reports
Scans member cards or checks by name to allow access to the YMCA
Answers and directs incoming telephone calls
Schedules various reservations and appointments
Completes business transaction related to the payment of memberships, programs, services, child care services, etc.
Accurately handles cash, checks, and credit cards and balances daily receipts
Reports any cleaning needs of the building, including locker rooms (checks to assure there are sufficient quantities of towels) and other areas of the building as well as the parking lots, sidewalks, etc. to the custodial department
Reports any maintenance or repairs needed to the maintenance department
Assist the Member Services Coordinator with initial and on-going training of other team members.
Member Services Team Member tasks will include:
Greet members, guests and staff with a smile and provides excellent customer service by assisting them with questions or contacting the appropriate person to provide them with answers to their questions
Scan membership cards
Distribute equipment as needed
Take reservations for courts
Communicates requested information on programs and services, or contacts the appropriate person to assist them
Keeps printed materials available
Answer and directs all incoming phone calls including calls for management staff
Contact the Membership Coordinator if prospective members have questions on membership opportunities or a facility tour. If unavailable, contact the MOD to provide the tour. If they are interested in purchasing a membership, follow the membership sign up procedure.
Accurately handles incoming money and balances daily receipts
The YMCA of Cass and Clay Counties conducts a pre-employment criminal background check on all employees. We are an Equal Opportunity Employer.

State: North Dakota  City: Fargo  Category: Misc
Misc in North Dakota for sale

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